Purpose and Scope
Coventry Group Limited (CGL) and its entities are committed to protecting your privacy and personal information. When we refer to personal information, we mean information that identifies, or is capable of identifying, you as an individual. We collect, hold, use and disclose personal information to assist us in carrying on our business, including to provide products and services to you. In this policy we explain how we collect your personal information, how we hold, use and disclose it and what controls you have over it and our use of it.
This policy is available on our websites at cgl.com.au; cooperfluidsystems.com.au; artia.com.au; konnectfasteningsystems.com.au; konnectfasteningsystem.co.nz; torqind.com; web.nubco.com.au; and hishose.com.au.
Personal information we collect
In order for CGL to provide you with the products and services you request, we may collect and store personal information about you which includes:
• name, date of birth and age;
• identification information, including signature, and driver’s licence number;
• contact details, including personal and business addresses, email addresses and telephone numbers;
• details of a family member you register for an in-store event, competition or promotion, including name and age;
• details about your purchases and orders from us and your product and services preferences;
• vehicle number plate details;
• employer or business details;
• financial information, including bank and cheque account details and credit card details, and information about your credit history;
• images from video surveillance and other cameras in our stores (including in car parks, pick up areas and store entrances); and
• if you apply for employment with us, details regarding your employment history, educational qualifications and similar information.
This information allows us to identify you. In certain circumstances, we may also collect sensitive information such as your membership of a professional or trade association.
CGL collects personal information about you when you send us an order, deal with us over the telephone, visit our website or visit us in person. We may also receive personally identifiable information from other sources, such as:
• if you purchase or order any product from us;
• if you visit a CGL store or if you contact CGL, including to make an inquiry regarding our products and services, to make a complaint, to provide feedback, to seek a refund, or to attend an event;
• if you are a supplier or service provider, in connection with the supply of products and services by your business to CGL;
• if you hire equipment from our stores where we supply that equipment as agent for a third party, that third party may share your hire details with us;
• if you interact with CGL via social networking services;
• if you subscribe to any of our mailing lists or use any of our online applications;
• if you participate in any competition that we conduct;
• if you apply for a CreditorWatch or Equifax account or any other type of credit account with CGL;
• via our security cameras or other cameras installed in our stores (including in car parks, pick up areas and store entrances);
• if you undertake any of CGL’s induction, safety or compliance processes; or
• if you submit an employment application to us.
We may also collect personal information about you from:
• publicly available sources, including from Australian and/or New Zealand Government agencies such as the Australian Securities and Investments Commission, New Zealand Companies Office, internet search platforms and social media platforms;
• any person authorised to act on your behalf or authorised to provide your personal information to CGL;
• credit reporting bodies and other credit providers, if you apply for a CreditorWatch or Equifax account or any other type of credit account with CGL;
• any persons you nominate, if you submit an employment application to us; and
• our related companies.
Generally, we will tell you why we are collecting the information when we collect it and how we plan to use it if not obvious to a reasonable person at time of collection. We only collect personal information that is necessary to provide you with our products and services. We will only collect sensitive information with your express consent. You are not required to provide any personal information to us but if you choose not to, or if you do not consent to certain uses of your personal information, we may not be able to provide you with your requested products or services.
Use and disclosure
We use and disclose your personal information in connection with carrying on our business, including to provide products and services to you.
CGL may use your personal information:
• to charge you for products and services we provide to you and to prepare invoices and sales records for such purchases;
• to provide advice regarding our products and services to you (or arrange for others to do so at our request);
• to deliver our products and services to you;
• to consider feedback and complaints that you may make to us;
• to provide refunds and exchanges;
• to promote and advertise our products and services (including by including your feedback in our advertising) and to undertake competitions and events;
• to undertake product recalls;
• to monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis;
• to determine your product or service preferences and preferred store locations;
• in the case of our suppliers or service providers, to manage the provision of products and services to us;
• to monitor customer traffic in our stores and identify high traffic areas or frequently visited locations in our stores;
• to assist us to develop and deliver new products and services;
• to assess any application that you make to us for a CreditorWatch or Equifax account or other credit account of any nature;
• to assist us in ensuring security, health and safety and customer protection in our stores (including car parks, pick up areas and store entrances);
• to assist us, our service providers and related companies in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities;
• to recruit our employees or engage contractors;
• for any other purpose disclosed to you at the time the relevant personal information is collected; and
• for purposes directly related to any of the above.
We work with a number of third parties in carrying on our business and may disclose your personal information to:
• third parties to facilitate the provision of products and services to you (including to facilitate repairs and customer recalls), such as to product manufacturers and suppliers, couriers and installers;
• third parties, if you hire equipment from us which we supply as an agent for that third party;
• marketing, advertising and promotions services providers and event organisers in connection with CGL’s marketing, advertising and events;
• third parties who provide services to CGL in connection with our business operations, monitoring trends in customer preferences or transactions and the operation and maintenance of our website, as well as our online services or online applications;
• credit reporting agencies and other credit providers, to assist in assessing any application that you make to us for a CreditWatch account or other credit account, of any nature;
• third parties who provide other administrative and operational services to CGL in connection with our business, including for example financial institutions, security services providers, market research companies, IT service providers, payment processers and collectors, mailing houses and card manufacturers;
• CGL professional advisers, where required to enable any such adviser to provide services to CGL;
• third parties necessary to assist us in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities;
• law enforcement agencies, government agencies or other third parties, where required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
• other persons disclosed to you at the time the relevant personal information is collected; and
• related companies of CGL.
We may also disclose to third parties aggregate tracking information and other information that does not personally identify you to protect the intellectual property rights of any person, or to protect the security or integrity of our services and protect us, you or the public from harm or illegal activities.
Transfer of information overseas
Some of our service providers may be located overseas or may store information (including your personal information) that we provide to them overseas. We may also provide your personal information to related companies of CGL that are located overseas. Therefore, the personal information you provide to us may be held overseas. The jurisdictions in which the personal information you provide to us may be held include Australia and New Zealand.
Personal information you disclose to us will only be held or processed overseas in accordance with all applicable law.
Access and correction to your personal information
You have the right to access and request correction of or changes to any of the personal information that we hold about you at any time by contacting us. This enables you to have any incomplete or inaccurate information we hold about you corrected or updated.
Links to other websites
Website fiscal information
Unless otherwise stated, all details on this website should be considered unaudited. CGL reserve the right to update, where necessary, unaudited information to reflect changes in the business' veracity.
Marketing and advertising
As part of CGL’s functions and business activities and to promote the services we can provide to you, CGL may use and disclose to third parties personal information that you have provided to us for the purposes of advertising (including online behavioural advertising) and direct marketing. We may engage third parties to assist us in ensuring that the marketing and advertising we provide is of interest to you. Direct marketing includes, but is not limited to, CGL or third parties sending to you and/or contacting you directly in relation to promotions and information about CGL’s products and services. Generally, we will provide direct marketing to you where you have requested or consented to receiving such information. You can opt out of receiving direct marketing communications by using the opt out link or details provided in the direct marketing communication or sending an email to the CGL CFO R.Jackson@cgl.com.au.
Security and storage
CGL will take reasonable steps to protect the security of your personal information that we hold, including both paper and electronic records. We have security measures in place to attempt to reasonably protect personal information under our control from misuse, interference, loss, unauthorised access, modification or disclosure. For example, CGL seeks to ensure that personal information in paper form is held securely and personal information held electronically by or for CGL is held on secured servers in controlled facilities.
However, no data transmission over the internet can be guaranteed to be secure, and as a result, CGL cannot ensure or warrant the security of any personal information transmitted by you to CGL over the internet. Accordingly, any personal information which you transmit to us online is transmitted at your own risk.
Questions and Complaints
We will promptly investigate any complaint you make to us and attempt to resolve that complaint. If you are not satisfied with CGL’s response or proposed resolution of your complaint, then you may wish to, if you are in Australia, contact the Office of the Australian Information Commissioner or, if you are in New Zealand, the New Zealand Privacy Commissioner to resolve that complaint:
Office of the Australian Information Commissioner
1300 363 992
New Zealand Privacy Commissioner
0800 803 909
Chief Financial Officer
Phone: +61 3 9205 8215
235 Settlement Road,
Thomastown, Vic 3074
These terms may change
Who we are
Terms and Conditions
Please refer to our ‘AUS Supply and Services Terms and Conditions’, 'NZ Supply and Services Terms and Conditions' or our 'Purchase Order Terms and Conditions’.
Whilst every care has been taken to ensure all information and technical data is accurate, Coventry Group Ltd will not be liable to anyone that relies on any matter, fact or representation, nor will it be liable for subsequent damage or loss resulting from the use of any information contained on this site. Product images and illustrations are for illustrative purposes only and some products may differ from those featured.